Yes, please let us know in detail what you would like done. If it is an alteration, we will make an appointment for you to visit the iWash store or we will arrange for our tailor to visit you at your home.

Our morning hours are: 8 AM – 11 AM Monday – Friday Saturday and Sunday, 9 AM – Noon weekends. Daily Evening Hours are 6:30 PM - 9 PM every day.

Missed your appointment or simply have to change the time of an existing appointment? Call our store: 718-932-1351 or contact: support@iwash.nyc with your desired new time and we’ll do our best to accommodate you.

Wash & Fold is $0.99 per pound. Shirts are laundered, hung and prepared professionally at $1.50 per shirt. When you return the hangers with your follow up order the cost per shirt is only $1.00. We protect the environment and help save money for our customers. Check our pricing list for an itemized list of Dry Cleaning prices and additional Wash & Fold prices.

Everything is completed in our store. We separate your whites and colors. Whites are washed in hot water with bleach, and colors are washed in cold water unless you tell us otherwise. We use Tide regular detergent and fabric softener on every order, but offer an unscented option as well. Everything is dried on regular heat. If you want to specify instructions, please let us know in the “Pickup” notes when you’re placing the order. You can specify cold or hot water, low to high heat for drying, hang drying up to 5 specific items, unscented detergent, no fabric softener, and so on.

All laundry and dry-cleaning are processed at our iWash store.

Our dry cleaning is taken to an offsite facility which employs earth-friendly cleaning methods.

Unfortunately, given the delicate nature of leather, we do not clean leather items at iWash. We recommend strongly that all Leather items be taken to a specialist for optimal results.

We offer Free & Clear detergent, a scentless, dye free detergent for sensitive and/or allergy prone skin. We also have our standard detergent. Our team member will ask for your detergent preference upon arrival or, in the event you will not be home, we recommend adding it to your order notes.

Although we only charge your card on file after your clothes are completed, we understand that waiting that long just to see a receipt doesn’t make much sense. That’s why we send you a receipt to your mobile phone or email with your total within hours of your order being picked up. That way you’ll know what the order total is before we charge anything to your card. Additionally, all pickup team members carry with them a small digital scale and will weigh your bag of laundry at the door to give you an estimate of your wash & fold order. The official weight gets entered once your bag reaches the iWash Store where it is weighed by calibrated scales approved by the local city government.

We charge your card on file after your order is complete. Please note that we place a temporary $6.99 hold for every order. It gets released as soon as your order is completed.